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CLARITY IN CURRENCY

OCCAM PARTNERS IS A COLLECTION OF DELIVERABLE FOREIGN EXCHANGE SPECIALISTS.
 

Operating as a tailored solution for companies and individuals, Occam Partners assist with cross border transactions and payment services.  

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What We Do

WHAT WE DO

A NEW KIND OF DELIVERABLE FOREIGN EXCHANGE BUSINESS

We combine modern systems, processes and traditional service.

 

The constant development of cutting-edge technology in the financial industry is most welcome. But the fluidity and complexity of the foreign exchange markets also require the input of real market experts.

 

Occam Partners was formed to bridge both.

OCCAM'S RAZOR IS THE PROBLEM-SOLVING PRINCIPLE THAT 'ENTITIES SHOULD NOT BE MULTIPLIED BEYOND NECESSITY'.

 

It is the founding principle of our organization; we exist to solve problems for our clients, and to strip away all superfluous information to allow our clients to make informed decisions.

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Why Occam Partners?

ONLINE TRADING,  CONSTANT ACCESS

OUR ONLINE PLATFORM IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK.

 

SPEEDY AND SECURE

Fast log in, combined with two-factor security means that you are able to combine flexible access with peace of mind.

 

BANK BENEFICIARY SCREENING

Our platform will check your beneficiaries’ details and let you know if there are any errors or omissions in the details before you can instruct the funds to be sent.

 

MAKE PAYMENTS

Set up payments and send money to your beneficiaries globally at the touch of a button.

 

PAYMENT CONFIRMATIONS

As well as an automated email payment confirmation, the swift message MT103 is uploaded onto the platform should you need additional proof of transfer.

 

REPORTS

See all your previous transactions and payments giving you a full view of all monies in and out.

FX Platform

SAFEGUARDING FUNDS

When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

Safeguarding Funds

COMPLAINTS PROCEDURE

Complaints

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.

 

We work with e-money and payments institution partners in providing you with our service, namely Currencycloud. Currencycloud ultimately provides you with e-money and payments, i.e. geographically or functionally limited elements of regulated payments and e-money services in [UK/EU/US]. These partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.

 

If you need to raise a complaint to us, please contact your relationship manager or email us at support@occam-partners.com or 0203 835 1000 with the following information:

 

The date of the complaint
The nature of your complaint
The impact on your business
Your contact details
Any additional information

 

A member of staff will will confirm receipt of your complaint via email within 24 hours of receiving it, and will aim to resolve the complaint within three business days.

 

In certain instances, a complaint may need to be escalated and we therefore may extend the timeline to resolve the complaint by the end of 15 business days following receipt of the complaint.

 

In exceptional circumstances, where we're unable to provide a resolution within the 15 business day period, we have up to 35 business days from the date of receipt to provide a final response.

 

If your complaint falls under exceptional circumstances, or needs to be escalated, a member of our team will notify you.

 

If you're unhappy with the resolution provided, you contact the Financial Ombudsman Service (FOS) and information on how to do so can be found here

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Compliance
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